FAQ

Frequently Asked Questions

📦 Shipping & Delivery

Q: How long does it take to get my order?
A: Orders are usually processed within 2–3 business days. Standard U.S. shipping takes 3–7 business days, depending on your location.

Q: Do you offer free shipping?
A: Yes — we offer free shipping on orders over $49 (U.S. only).

Q: Do you ship outside the U.S.?
A: Right now we only ship within the U.S., but we’re looking at expanding down the trail.

Q: Why did part of my order arrive separately?
A: Some products ship from different facilities. That means your order might come in two separate packages, possibly on different days. Don’t worry — you’ll get tracking for each shipment.

💰 Returns & Refunds

Q: What if I don’t like the coffee?
A: If your order isn’t right, reach out within 14 days and we’ll make it right with a replacement or refund. We want you as happy as a hiker with hot coffee at sunrise.

☕ Coffee Questions

Q: How fresh is the coffee?
A: Every bag is fresh-roasted when you order. We don’t stockpile coffee — it’s roasted, bagged, and shipped so it hits your cup fresh.

Q: Do you offer decaf?
A: Yep — for those nights when you want the flavor of the wild without the caffeine kick.

Q: Do you sell coffee pods?
A: Yes — we’ve got pods so you can keep it wild even when you’re short on time.

📖 Trail Stories & Reviews

Q: Where can I share my experience?
A: Head over to our Trail Stories (Reviews) page and tell us about your wild, caffeinated adventures. Every story adds to the legend.

📜 Policies

Need the fine print? You’ll find our Privacy Policy, Refund Policy, Shipping Policy, and Terms of Service down in the footer of the site.

🏕 Still Have Questions?

If you’ve got other concerns, questions, or even ideas, feel free to reach out through our Contact Us page. We’d love to hear from you.

Coffee, Myths, and Mountains: The Story of Cascade Pine Coffee Co.

We started Cascade Pine Coffee Co. with a simple idea: good coffee should taste like the place it comes from. For us, that place is the Pacific Northwest — where the trees stretch tall, the air stays wild, and the stories are stranger than fiction.

Our roasts carry that same energy. Bold enough for Bigfoot, smooth enough for long mornings, and strange enough to keep the legend alive. From dark to light to decaf, each bag is inspired by the forests, mountains, and mysteries that make the Pacific Northwest home.

We’re not here to be another corporate coffee brand. We’re here for the weird, the wild, and the ones who drink coffee like it matters. At Cascade Pine Coffee Co., we want you to Stay Wild. Stay Caffeinated.

Meet Briston, Founder of Cascade Pine Coffee Co.

Cascade Pine Coffee Co. started with a simple belief:

Coffee should connect us to place, to story, and to each other.

For me, coffee has always been about more than caffeine. I shared cups with my grandmother on the porch in Oregon’s rainy Willamette Valley. I drank it from my grandfather’s dented Stanley thermos on early mornings in the mountains, taking in the views. Those moments rooted me in both family and land.

As a Klamath tribal member, I grew up surrounded by legends some passed down through family, others whispered on long days out in the wild. The longer you spend in nature, the stranger the stories become: Bigfoot, aliens, even the mythical jackalope. These tales, woven with the beauty of the Pacific Northwest, inspired me to bring that same spirit into Cascade Pine Coffee.

From choosing our roasting partner to shaping this brand, I’ve built Cascade Pine with people who understand the wild, the beautiful, and the weirdness of the PNW. My hope is that every bag brings you into that story.

Stay wild, Stay Caffeinated.